What to do if you receive a defective or incorrect item?
We apologize for the inconvenience if you have received a defective or incorrect item. Please follow the steps below to start the exchange process:
Step 1: Check your delivery
Upon receiving your package, please carefully inspect the packaging for any visible damage. If damage is observed, please note this with the delivery personnel or on the delivery receipt, if possible.
Step 2: Contact us
To start the exchange process for a defective or incorrect item, please contact us at. Please provide the following information:
- The email address used during the purchase.
- Your reference number.
- Upload clear photos of the defective or incorrect item as well as the packaging.
Step 3: Submit your request
After sending us the necessary information via email, our dedicated team will review your request and respond to you as soon as possible.
Important notes:
- You may keep the defective or incorrect item to minimize inconvenience.
- We may request additional information if necessary to process your request.
- If an exchange is approved, you will receive a confirmation email with the expected delivery date.
Note:We do not offer free returns for a full refund. We only provide free replacement shipments. If you prefer a full refund, you must return the item at your own expense. See our Return Policy for more details.
Questions or need assistance?
If you have questions or need assistance during this process, please contact our customer service team at.
Contact us
Website name: Modverden.com
Contact form:Click here
Email:support@modverden.com
Phone: +31 6 57373813
Address:Hesselstraat 9, Diever, Drenthe 7981 CD, Netherlands
Opening hours:
Monday to Friday: 08:00 – 18:00
Saturday: 10:00 – 16:00
